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Shipping Rates and Policies
Most items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground Deliveries to be delivered within the continental United States. Large orders, items which are oversized or shipped via U. S. Mail to Alaska, Canada, Hawaii, Military addresses & P.O. Boxes may incur additional shipping costs depending on weight of package and can take longer to arrive once shipped. Not all items are available for U. S. Mail shipping. Incorrect addresses will be subject to a $5.00 UPS correction fee. Signature required option is available for UPS shipments upon request only. C.O.D. shipments are available upon request. Down Throw blankets and down pillows as well as the smaller duvet covers will have a flat rate shipping cost of $15.00. All comforters will have a $25.00 flat shipping rate. All of this comes from the high cost of fuel. All Featherbeds shipping are $30.00.
Return Policy
Returns received used or without original packaging will not be accepted unless defective. Please call customer service direct prior to return for return address and authorization; returns received without proper authorization will not be accepted. Goose Down items are non returnable if removed from the package it was shipped in. Upon receipt of any return, customer may be charged an additional amount for re-shipping package back to manufacturer. All sales are final and are governed by each individual manufacturer or distributor in which item has been produced or shipped from.
Backorder Policy
Backorders are a result of manufacturer delays in producing products to be shipped directly to customers. Sleepy Down Comforters may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified only if item ordered has been discontinued or is no longer available.
Damaged Goods Policy
All items are warranted for 30 days from date of receipt by customer. Items for exchange must be issued an exchange number and items must be in original resaleable condition and not to have been used or washed per SLEEPY DOWN COMFORTERS policy. Returnable items which are defective will be issued a full credit if not replaced or exchanged. Defective items which are nonreturnable will be replaced only. Customer is responsible for return of defective item per return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty which are claimed to be defective and items for exchange must be issued a return authorization number and return instructions by SLEEPY DOWN COMFORTERS. SLEEPY DOWN COMFORTERS and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please contact Sleepy Down Comforters at: contact@sleepydowncomforters.com
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FREE SHIPPING on all orders over $300
Note: All prices in US Dollars
Specials on Queen Sizes Only!!!
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